We do not accept returns for any beauty product apart from Manufacturing Defect or Damage during transportation. If there is any defect you need to inform it to us by sending an email or calling our call-center within 24 hours of receiving & accepting the product.We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by calling us +91 97112 09287 or by emailing us at firstname.lastname@example.org
How do I return a product?
If for any of our mistake the product has to be returned (like damaged in transportation or manufacturing defect) We currently don’t have pickup option. Please reach to us on whatsapp or email, we might replace the product with new one or get other solution after conforming it with you. Product replacement will also depend on stock availability.
Where do I return the product?
If for any other exceptional reason a return request is accepted you will have to send the product to :-
Samisha Organic (OPC) Pvt Ltd.
Phone Number: +91 97112 09287
Typically the refunds are initiated within 4-5 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Expected time line for refund: 5 - 7 Working/Business days.
Please note for prepaid orders if customer doesn't accept the order, we might refund amount deducting INR 65 as shipping fee.
You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration takes typically before order dispatch and orders are dispatched within 24 hours of order placement. You can reach to whatsapp support or email support for any query. In case of Prepaid orders Refunds will be processed as per our Return policies.